Frequently Asked Questions

Everything you need to know about your Warlord Games order.

How long does shipping take within the UK?

Standard UK shipping typically takes 3-5 business days. We also offer express shipping options at checkout for faster delivery.

Do you ship your miniatures and games internationally?

Yes, we ship worldwide. International delivery times vary by location, generally ranging from 7 to 21 business days depending on customs processing.

What is your return policy for damaged or incorrect items?

We offer a 30-day return policy. If your miniatures arrive damaged or if you receive the wrong set, please contact our support team to arrange a replacement or refund.

Are the miniatures sold pre-painted or assembled?

Most Warlord Games miniatures are supplied unpainted and unassembled. This allows hobbyists to enjoy the building and painting process themselves.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

Can I track my order once it has been dispatched?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.