Returns & Exchanges

We want you to be completely satisfied with your hobby supplies; if any item does not meet your expectations, you can return it within 30 days of receipt for a full refund or exchange. Please ensure all miniatures and boxed sets are returned in their original, unopened packaging to qualify for a return.

1

Contact Support

Email our customer service team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Package Your Items

Securely pack the items in their original packaging, ensuring that any fragile sprues or rulebooks are protected from damage during transit.

3

Ship the Parcel

Affix the provided return label or address the package to our UK warehouse, and drop it off at your nearest post office or courier collection point.

4

Quality Check and Refund

Once our warehouse team inspects the returned goods, we will process your refund or dispatch your replacement items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing